Ecommerce & Retail

Increase your revenue, enhance your brand image, and build long-term customer loyalty with our ROI-optimized ecommerce outsourcing services. Whether you’re a fast-growing D2C brand, a niche online store, or a large-scale marketplace, our tailored solutions are designed to drive measurable growth. From customer support and order management to product cataloguing, returns handling, and data-driven marketing assistance — we help streamline your operations, improve customer experience, and maximize profitability, so you can focus on scaling your business faster and smarter.

Our Specialties

01
Customer Experience (CX) Support
  • Account Services
  • Complaints & Escalation
  • Reviews & Surveys
  • Rewards & Loyalty Programs
  • Returns & refunds support
02
Marketplace & Back-Office Support
  • Product listing Optimization
  • Billing and Invoicing
  • Online Order fulfilment
  • Promotions management
  • Inventory Monitoring
03
Audit, Risk & Fraud
  • Invoice & subscription audit
  • Chargeback fraud
  • Content Abuse
  • KYC and Onboarding
  • Online Brand Reputation
04
Marketing & CRM Support
  • Competitor Tracking
  • Lead Generation
  • Prospect Data Enrichment
  • Content & SEO Support
  • Email Marketing
05
Payment Recovery

We help subscription businesses recover at least 50% of their monthly lost revenue and improve customer retention with no effort from your end.

06
AI Agent as a Service

Our on-demand Ecommerce AI agents can handle customer interactions, generate leads, manage marketplaces, and support – all while our Human agents in the Loop to streamline your operations. You don’t have to worry about investing in AI development, training LLM models or cloud costs – you pay as you go.

07
Who we Serve
  • D2C & Private Label Brands
  • Online Marketplaces & Aggregators
  • Retail Chains Going Digital
  • Dropshipping Businesses
  • 3PL & Fulfillment-Backed Sellers

Why Choose Us?

Big Goals Need the Right Crew — Enter Syntax Global.

Talent on Demand

Our virtual teams are trained on industry-specific platforms and workflows.

Zero Overhead Costs

Cut your overheads by outsourcing non-essential and back-office tasks.

Fast & Scalable Teams

Handle seasonal spikes, lease renewals, and portfolio expansions with ease.

Secure, Compliant & Reliable

We follow global standards for data privacy and platform security.

Custom Workflows & SOPs

We adapt to your existing systems and processes — no need to change what works.

No Hiring Headaches

Leave the stress of hiring/re-hiring and training the agents to us.

No Payroll & Benefits

Run a lean and productive org, leaving the extras to us.

Dedicated Account Manager

Our SPOC approach helps streamline your ops where your success is our success.

Our virtual teams are trained on industry-specific platforms and workflows.

Cut your overheads by outsourcing non-essential and back-office tasks.

Handle seasonal spikes, lease renewals, and portfolio expansions with ease.

We follow global standards for data privacy and platform security.

We adapt to your existing systems and processes — no need to change what works.

Leave the stress of hiring/re-hiring and training the agents to us.

Run a lean and productive org, leaving the extras to us.

Our SPOC approach helps streamline your ops where your success is our success.
Trusted Partners

How It Works

We Don’t Just Help Projects Succeed — We Make Them Look Easy.

  • Discovery Call

    We understand your current processes, tools, and pain points.

  • Setup & SOP Alignment

    We document workflows, align on platforms, and assign your team.

  • Go Live

    Start delegating tasks and tracking productivity in real time.

What Our Clients Say

Other Related Industries

30 Days Risk-Free

We’re so confident you’ll love working with syntax global, we offer a no commitment 30 day trial.